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FAQs - We know You Were Pondering!

Order

Placing Order

1. Can I place an order online? How do I make an order?

2. How can I ask about ordering? How can I ask a question about your products?

3. What does it mean to place a pre-order?

4. Can Woodstock Lodge cancel my order?

Others

1. Do you have more sizes available?

2. The item I bought is on sale now; can I get the difference refunded?

Shipping

Processing

1. How long will it take to get my order?

2. Why is my item on backorder?

3. How do I view the status of my order?

Others

1. How do you ship my orders?

2. How can I change my shipping address?

3. Can you ship your products anywhere?

Payments

Details

1. What payment types do you accept?

2. When is my credit card charged?

3. Was I charged twice?

4. Do you charge sales tax?