orders for items that are not in stock currently but that are expected to be
available for purchase at a later date. If you submit a pre-order, the item
will be reserved for you and mailed out to you as soon as the shipment reaches
our warehouse. You will not be billed for the item until it ships. We will send
you an email at the time of shipment as well.
products selling very quickly online and in-store we cannot always keep up with
every product that is sold or returned. Occasionally a new delivery or return
may come in and not be put back into online stock straight away. If a size is
not shown on a new item, please email we will be happy to help.
an online business our prices change in accordance with trends, customer demand
and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased
goes into sale, although we do appreciate how frustrating this can be.
You can of course
return the item for a full refund and then re-order the item at its markdown
price, provided it is returned in accordance with our returns policy. Please
note, we cannot guarantee that another customer won't purchase this item first.
promise! We ship orders on Mondays - Fridays, and we don't operate on public
holidays. We always aim to post your order as quickly as possible (usually
within 48 hours) but there might be some delays! Your patience is valued.
Items that are
not available for immediate shipment are placed on backorder and will ship at a
later date. Please note that while your credit card will be authorized on the
date that your order is placed, you will not be charged for a backordered item
until it ships.
Please be aware
that backorder dates are approximate and subject to change.
default, the last used shipping address will be saved into your Woodstock Lodge
account. When you are checking out your order, the default shipping address
will be displayed and you have the option to amend it if you need to.
some countries may charge import duties and taxes or other random fees. UPS may
also charge handling fees for processing your parcel through customs. Sorry, we
have no control over this and it's your responsibility to pay for any fees. We
suggest you find out what fees are applicable in your country before you
Your credit card
will be authorized on the date your order is placed, but you will not be
charged until the items ship. Depending on your banking institution, a pending
authorization generally takes 2-3 business days to clear.
You may have
noticed a pending authorization post on your account. The pending authorization
for the full amount of an order is a common bank practice to verify an
account’s authenticity and to ensure it has sufficient funds. Depending on your
banking institution, a pending authorization generally takes 2-3 business days
card will be charged the invoice total upon shipping.
click the “Submit Order” button once to avoid multiple authorizations.
If you have any
additional questions, feel free to ContactUs.